Privacy Policy

Last updated: August 19, 2026

1. Introduction

Hope en Venezuela ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, volunteer, donate, or interact with us.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Volunteer Information: Skills, areas of interest, availability, and any other information you provide when registering as a volunteer.
  • Donation Information: Donation amount, date, and payment method. (We do not store full payment card details on our servers.)
  • Usage Data: IP address, browser type, pages visited, and time spent on our website.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process your volunteer registration and communicate with you about volunteer opportunities.
  • To send you updates about our work in Venezuela and ways you can help.
  • To provide you with information about donation opportunities and impact reports.
  • To improve our website and services based on user feedback and usage patterns.
  • To comply with legal obligations and ensure the security of our website.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Our trusted partners and local churches in Venezuela who assist in delivering humanitarian aid.
  • Service providers who help us operate our website and process donations (they are bound by confidentiality agreements).
  • When required by law or to protect the rights and safety of our organization and users.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information at any time.
  • Unsubscribe from our communications by clicking the "unsubscribe" link in any email.
  • Request a copy of the personal information we hold about you.

To exercise these rights, please contact us at .

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: